The Incident Cycle
An individual discovers an after-hours problem on your property. They simply telephone our service center; a friendly dispatcher—not an annoying message machine—will take the report and begin the response system. Then the reporting person can relax because we'll handle the rest. The dispatcher relays the report to a specially trained technician, who accesses your online property profile to develop preliminary solutions. Within 45 minutes, the technician arrives at your building, conducts an initial triage, and takes immediate action to prevent property loss. Once the issue is controlled, our technician secures the property and develops the report and action procedure. Before leaving the property, the technician transmits the report to you, or other action as prescribed by you.