We're More Than A Call Center
We are there for all the calls, but we stand out because we manage the issue for you. We're the ones that go out in the middle of the night and on weekends. NightResponse is based on a simple idea: Property owners and managers have enough on their minds during the day without having to worry about after-hours issues. From this simple concept, we have evolved into Southern California's premier after-hours property incident response and management service.
NightResponse evolved from the personal experience of the company's organizer, Dan Friess. As a property manager himself, Dan came to the realization that he needed a reliable company that combined a call center, emergency technician, security guard, handyman, and a customer service representative that could report back with real and timely information. Somebody that could be his eyes and ears and be trusted to do what he would do, but be cost effective at the same time. At first, this seemed an impossible task. He soon understood that many other managers and owners shared this need. Dan utilized his property, construction, and business experience to develop an after-hours service concept that eventually emerged full-blown as NightResponse.